Recognised standards of training at PC Pal

PC PAL, the mobile computer repair franchise, has partnered with industry qualification bodies, such as Microsoft, so its engineers become recognised IT qualified professionals. This will encourage customers to use PC Pal for computer repairs, knowing that the engineers work to professional standards.

Sean Forster, who covers the Watford area, has completed the rigorous training course and is now a Microsoft certified professional and CompTIA A+ certified for hardware.

“It is a risk for people in this day and age to have their computer looked at because it often contains very personal and sensitive data which could lead to identity theft or fraud,” explained Forster.

“It is so important that people make sure they know who they are inviting into their home or workplace. PC Pal only use insured, qualified and CRB vetted engineers to work to strict ethical standards to protect customers.

“Most problems can be fixed on the spot in the customer’s home or office, which reduces the inconvenience of them having to remove the PC to another location,” said Forster.

He had a background in IT before joining the franchise. He had been a software developer but was made redundant. He struggled to find employment in IT so he became a delivery driver for an online company. In his spare time he studied for various IT qualifications and helped family and friends with computer problems.

His ambition was to get back into the industry and after some encouragement from family and friends he decided to join PC Pal. This route gave him the added security as being part of a franchised network.

The franchise offers a range of services from repairs to removal of viruses, help with setting-up a computer and broadband/wireless issues. The franchise package starts at £19,999 plus VAT.