BFA/HSBC Franchise Awards 2021 winners – a flagship event for the UK franchising industry

Pip Wilkins

The BFA/HSBC franchising awards have been setting the diamond standard in franchising for decades. This year marks the 32nd year of these leading awards – a flagship event for the UK franchising industry.

This prestigious event recognises those who have gone above and beyond in their franchise business, celebrating franchisors and franchisees alike who are committed to ethical franchising.

The franchise industry has adapted and evolved due to the challenging nature of the pandemic. The British Franchise Association (BFA) has adapted its working practice and is proud of the positive role it has played in supporting its members.

The awards have seen brands overcome adversity, demonstrate resilience and thrive not just survive. A record number of excellent applications have shown the strength and depth within UK franchising, despite the challenges it has faced.

There was a demanding entry and judging process, reflecting the high standards the BFA encourages from its members.

This year has also seen new categories celebrating diversity and triumph across the industry.

Pip Wilkins, CEO at the BFA, said: “There have been incredible displays of commitment to franchising over the last year. I have been overwhelmed by the resilience of the industry and how so many have come together to support one another and their communities.”

Andy Brattesani, Head of UK Franchising at HSBC, adds: “If ever there was a year to be proud of what franchisors and franchisees have achieved this is the one. The judging was tougher the more we heard about the resilience and adaptability of the world of franchising.”

The BFA/HSBC Franchise Awards 2021 winners


  • Resilient Riser – Puddle Ducks, Victoria Rowley
  • Local Focus – Right at Home, Alistair Shanks
  • Next Generation – Aspray, Jack Parkhouse
  • Lifestyle – Rainbow International, Andrew Moore
  • HSBC Multi-Unit – Diljit Brar, Costa Coffee
  • Franchisee of the Year – Diljit Brar, Costa Coffee


  • Business Resilience – Anytime Fitness, Water Babies, McDonald’s
  • Leadership & Culture – Business Doctors
  • Franchise Balance – Get Ahead
  • Emerging – Co-op
  • Sustainability Warrior – Oltco
  • Franchisor of the Year – Right At Home, Onestop, Minster Services

About the BFA
As the trusted partner in franchising, its core aim is to support and influence high quality ethical business-format franchising in accordance with the European Code of Ethics. The BFA proactively collaborates with government, academia, the media, other trade associations and the UK public on what constitutes franchising best practice. It seeks to educate, influence and provide advice and guidance about what franchising is and the opportunities available via this business model.